The computer is simply responding to the questions or comments it receives using NLP. While chatbots are a great leap forward in the interaction between humans and machines, they are really just an advanced question and answer system involving advanced Natural Language Processing or NLP. As they progress, they are able to simulate natural language better, and some of the best chatbots are able to fool people. Typically the best chatbots use AI or Artificial Intelligence and Machine Learning to learn how to interact with those they are chatting with by chatting. The most complete and accurate definition of a chatbot tells us that chatbots are designed to chat with, or interact with people by speaking in a natural way. I know I’m being simplistic here, but getting the most basic definition of a chatbot shows us both what they are and what they aren’t. So then, what is a chatbot? Breaking it down, a chatbot is simply a “chat bot” or to put it in the simplest of terms, a bot that chats. Looking up the definition of a bot in the Oxford Dictionary, we get the following:Īn autonomous program on a network (especially the Internet) that can interact with computer systems or users, especially one designed to respond or behave like a player in an adventure game. One of the most common questions about Chatbots is simply, “what is a chatbot and how does it work?” This article will attempt to provide you with a solid answer to this question and provide some additional information including a basic history and some information about the different types of chatbots.
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